60 Day Money Back Guarantee
We are so confident that you’ll love your Lori Bed, we stand behind it 100% with the Lori Beds 60-day Money-Back Guarantee. It means you have 60 days to initiate a return with us for any reason (100 days on mattresses), plus a lifetime of support if anything ever happens to your Murphy bed.
It’s the best Return and Warranty Policy of any Murphy bed company (and we’ve got the comparison table below to prove it). You can buy from us with full confidence that we’ll be here to help if something goes wrong, or if the Lori Bed just doesn’t work out for your family.
The Lori Bed. Our money-back guarantee gives you 60 days to decide whether the Lori Bed is everything you hoped for. If for some reason it’s not working out, you can return it for a full refund. Here’s how that works:
- Email us within 60 days of placing your order. We will then help schedule a FedEx pickup of your boxes
- You’ll need to securely pack the Murphy bed in the original packaging. Don’t throw the boxes away until you’re sure the Murphy bed is right for you
- The Murphy bed will need to be in the same condition in which you received it. For example, we can't take back a Paint-Ready Murphy bed that you've painted or stained. Make sure the Murphy bed is right for you before making any modifications to it
- We will refund you the full purchase price of your Murphy bed, less the cost of the return shipping labels (which is $150)
The Lori Mattress. Our 100-night sleep trial gives you 100 days to try the Lori Mattress. But since it takes time for your body to adjust to the comfort and support of a new mattress, we ask you to sleep on The Lori Mattress for at least 30 days before initiating a return, to give your body a chance to acclimate.
And remember, if you have any issues whatsoever with your Lori Beds products, even if you’re not sure you want to return them, please get in touch with us personally. We want you and every Lori Beds customer to have the best possible experience with us.For customers outside the continental U.S.A., the original shipping and handling paid isn’t refundable.
Lori Beds Warranty
Lori Beds products are so high-quality that we offer generous warranties on everything we sell. The Lori Bed is backed by a Limited Lifetime Warranty, and the Lori Mattress is covered by a 10-year warranty. Contact us for a copy of our warranty details.
To submit a warranty or shipping damage claim, please visit our warranty claims form.
How Our Return & Warranty Policy Compares to Other Murphy Bed Companies
|Return Window||60 days||30 days||30 days||30 days||30 days||14 days||14 days|
|Amount Refunded||100%||100%||85% or less||80%||75%||75%||65%|
|Warranty Duration||Lifetime||2 to 10 years||Lifetime||1 to 10 years||5 years to lifetime||5 years to lifetime||10 years|
|Warranty Coverage||All parts||Some parts||Some parts||Some parts||Some parts||All parts||Some parts|
Comparison data accurate as of 8/19/20. All logos are trademarks™ or registered® trademarks of their respective holders. Use of the logos does not imply any affiliation with or endorsement by the companies shown.