60 Day Money Back Guarantee
We are so confident that you’ll love the Lori Bed, we stand behind it 100% with the Lori Beds 60-Day Money Back Guarantee. It means you have 60 days to initiate a return with us for any reason, plus a lifetime of support if anything ever happens to your Murphy bed.
It’s the best Return and Warranty Policy of any company in the business (and we’ve got the comparison table below to prove it). You can buy from us with full confidence that we’ll be here to help if something goes wrong, or if the Murphy bed just doesn’t end up working out for you.
Our money-back guarantee gives you 60 days to decide whether the Lori Bed is everything you hoped for. If for some reason it’s not working out, you can return it for a full refund. Here’s how that works:
- Email us within 60 days of placing your order. We will then help schedule a FedEx pickup of your boxes
- You’ll need to securely pack the Murphy bed in the original packaging. Don’t throw the boxes away until you’re sure the Murphy bed is right for you
- The Murphy bed will need to be in the same condition in which you received it. For example, we can't take back a Paint-Ready Murphy bed that you've painted or stained. Make sure the Murphy bed is right for you before making any modifications to it
- We will refund you the full purchase price of your Murphy bed, less the cost of the return shipping labels (which is $150)
And remember, if you have any issues whatsoever with your Murphy bed, even if you’re not sure you want to return it, please get in touch with us personally. We want you and every other Lori Beds customer to have the best possible experience with us.For customers outside the continental U.S.A., the original shipping and handling paid isn’t refundable.
Our Murphy bed is so high-quality that we can confidently offer a Lifetime Warranty on all of our components. If any part of your Murphy bed breaks during normal use, we’ll replace the broken pieces at our cost, including free shipping. Of course, this only covers problems during what would be considered normal use of the Murphy bed, not cases where the damage is caused by things like abuse, improper assembly, or modifications to the structure.
To submit a warranty or shipping damage claim, please visit our warranty claims form.
How Our Return & Warranty Policy Compares to Other Murphy Bed Companies
|Return Window||60 days||30 days||30 days||30 days||30 days||14 days||14 days|
|Amount Refunded||100%||100%||85% or less||80%||75%||75%||65%|
|Warranty Duration||Lifetime||2 to 10 years||Lifetime||1 to 10 years||5 years to lifetime||5 years to lifetime||10 years|
|Warranty Coverage||All parts||Some parts||Some parts||Some parts||Some parts||All parts||Some parts|
Comparison data accurate as of 8/19/20. All logos are trademarks™ or registered® trademarks of their respective holders. Use of the logos does not imply any affiliation with or endorsement by the companies shown.