Warranty Claims

Lori Beds products are warranted by Homestead Furnishings LLC. This warranty applies to the original owner, for products bought directly from loribeds.com.

What Is Covered, and for How Long

What "lifetime" means: for as long as you own the product and use it in your home. It does not transfer if you sell or give the product away.

What Is Covered

Beds, storage and upgrades: breakage of, or defects in, the main working parts under normal use in the home.

Lori Sofa: breakage of, or defects in, the frame and hardware. The foam and fabric are covered for 3 years from delivery against defects in materials and workmanship, including cushion foam that permanently sags 1.5 inches or more (measured with no weight on it), and seams, zippers or fabric that fail under normal use. We replace only the affected part, such as a cushion insert, cover, panel or hardware.

Lori, YouLift and Green Mattress:

• A visible indentation of 1.5 inches or more that is not caused by an unsupportive base or foundation
• Cosmetic damage, not from normal wear and tear, that affects how the mattress performs
• A flaw in the material that causes it to split or crack under normal use
• A manufacturing defect in the cover, such as the fabric tearing or stitching coming apart

Furphy Mattress: defects in materials and workmanship under normal use in the home.

What Is Not Covered

• Normal wear and tear, and small marks, scuffs or dents that do not affect how the product works
• Fading or damage from direct sunlight or heat
• Damage from modifying, altering or attempting to repair the product
• Damage from improper assembly, installation or storage
• Accident, misuse, or pet damage (normal use of the Furphy Bed by your pet is covered)
• Flood, fire or natural disaster
• Use outdoors, in bathrooms, or in rentals, hotels or any business setting
• Change of mind, which our 60-day money-back guarantee covers instead

For mattresses, also not covered: expected softening over time, comfort preference, damage from an unsuitable bed frame or base, and mold, odors or stains from spills, moisture or poor ventilation.

For the Lori Sofa, also not covered: expected foam softening, comfort preference, pilling, small color differences between fabric dye lots, damage from washing covers other than cold on delicate and hang dry, loads beyond normal seated use of one person per seat, and lowering the Lori Bed onto the sofa with cushions or items in place. Cushion storage bags are not covered.

Wall-Anchored Products

Our wall beds and other wall-mounted products must be anchored to the wall, by someone with the tools and skills to do it. Damage caused by a product not being anchored as instructed is not covered.

Damage caused by moving, taking apart or reassembling a product after it has been installed is not covered either. Taking a product apart to fit a replacement part we have sent you does not affect your coverage.

The Lori Sofa is freestanding. Taking it apart and reassembling it as the assembly guide shows does not affect your coverage.

Shipping Damage and Missing Parts

These are handled separately from warranty claims, and faster. Tell us as soon as you notice, with photos of the damage and of the outer packaging, and we will send replacement parts at no charge.

How to Make a Claim

If your order isn’t as expected, we’re here to help. Submit a warranty claim by clicking the button below.

Warranty Claim Types

Shipping Damage – The product was damaged in transit.
Manufacturing Defect – A flaw in materials, hardware, or craftsmanship.
Missing Parts – Essential components were not included in your shipment.

How to Submit a Claim

To help us process your claim quickly, please:
✔ Click the "Submit Warranty Claim" button on this page.
✔ Select "Help with my order" and submit your order details.
✔ Select "Get order support" and press the "Help" button next to your order.
✔ Choose an issue from the menu that reflects your circumstances.
✔ Attach clear photos of the affected product or part, including close-ups and full views.
✔ Include photos of the shipping box and label (for shipping damage claims).
✔ Provide a detailed description of the issue.

We reply within 3 business days. If we approve your claim, we will send replacement parts or a comparable product at no charge, for original U.S. orders. If an item is no longer available, we will provide an appropriate replacement of our choosing.

We’re committed to resolving your claim efficiently and ensuring your Lori Beds product meets our high standards.

If you notice shipping damage, defects, or missing parts/hardware, please contact us before assembly (or as soon as possible). Delayed reports may affect the eligibility of your warranty claim.

Your Rights

This warranty is our sole and exclusive warranty. Incidental and consequential damages are not covered. Some states do not allow this limitation, so it may not apply to you.

Any implied warranties, including the implied warranty of merchantability, are limited to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.