Contact Us

We provide fantastic customer service from Monday to Friday (9 AM - 5 PM ET) with fast response times to get you what you need. Reach out to us using one of the methods below—we’re here and happy to help!

Need Technical Help? 
For assembly issues or troubleshooting, please visit our technical support page so we can review the details and get you a solution quickly.

Email Support:
Email us at info@loribeds.com for any general questions, order help, or non-technical support. For technical issues, please visit our technical support page so we can help you efficiently.

Chat Support:
Our chat support (found here) is the fastest way to get answers! Here you’ll find instant access to product information, troubleshooting tips, assembly guidance, FAQs, and more. If you still need help, our team can step in directly through chat to assist you.

Phone Support:
You can reach our team by phone at (888) 457-2577, Monday–Friday during business hours.

Please note: We do not provide technical troubleshooting or assembly support over the phone, as these types of inquiries are best handled through email where you can share photos, videos, and links.

Answers to common questions can be found on our Frequently Asked Questions page.

To submit a warranty or shipping damage claim, please visit our warranty claims page.


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Our FAQs

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At Lori, we make getting a Murphy bed faster, easier, and better. We keep our beds in-stock, and we ship them quickly, right to your door. We design our Murphy beds to be simple to assemble and safe to use, and we choose only high-quality materials like real wood and powder-coated steel.

And finally, we stand behind our beds with a Lifetime Warranty and a Customer Experience team available Monday to Friday during business hours. Feel free to compare us to the competition. We’ll be here when you get back.

Our Murphy beds and other products are usually in-stock and ready to ship within 1-2 business days. FedEx orders typically arrive 3 to 7 business days after they ship. Larger orders that ship by freight typically take 3 to 5 business days to process and 7 to 10 business days in transit, with delivery by appointment. Any pre-order or backordered products will show the expected shipping date before you place your order.

Most Lori Beds orders ship via FedEx and arrive at your property like any other online delivery. There's no delivery window to book, and no one needs to come into your home. Larger or multi-item orders ship by LTL freight instead, and the carrier will contact you to schedule a drop-off appointment.

You don’t need a professional to assemble or install a Lori Bed. Each step is clearly shown in our assembly instructions and step-by-step videos. The process takes 6-8 hours (or a full day) for two people, but you don’t need any special skills or tools.

Get In Touch

Call Us

Call us at (888) 457-2577

Live Chat

Chat with us using the icon in the corner of your screen

Email Us

Send an email to info@loribeds.com