Shipping & Delivery

Free Shipping

We offer 100% free shipping in the contiguous United States (up to $500 value). This covers standard delivery. Optional services and special delivery requests are charged separately, see Freight Delivery Changes & Fees below.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping Time & Fulfillment

We work hard to keep our products in stock and ready to ship.

  • Most orders ship within 1–2 business days from our warehouses
  • Typical delivery occurs 3–7 business days after shipment
  • Expedited shipping is not currently available

Freight Delivery (LTL)

  • Order processing: typically 3–5 business days
  • Transit time: typically 7–10 business days after shipment (delivery is scheduled by appointment)

Tracking information is sent as soon as your order ships.

Items Being Restocked

The ship time shown on the product page is our estimate for when your order will leave our warehouse, not when it will be delivered to you.

Ordering now reserves your item. If your order also includes in-stock items, we’ll hold them and ship everything together. Prefer to get your in-stock items sooner? We can ship them separately.

To ship separately, make a change, or cancel, email us at info@loribeds.com before your order ships.

Orders That Ship From More Than One Warehouse

We ship from more than one warehouse. Items in your order may ship from different locations, depending on where each item is stocked and which location is closest to you.

When this happens, you’ll receive separate tracking for each shipment, and they may arrive on different days. Part of your order may come by freight and part by parcel. There is no extra charge to you.

If part of your order arrives and something looks missing, check your tracking emails first. The rest is most likely on a separate shipment still in transit.

Delivery Methods

FedEx Ground (Most Orders)

Most Lori orders ship via FedEx Ground and are delivered in multiple flat-packed boxes.

  • Delivered to a standard residential drop-off area
  • No signature required in most cases
  • Boxes may arrive on different days depending on carrier routing

Freight Delivery (Large Orders)

Very large, multi-item orders may ship via freight delivery (LTL). This reduces handling and damage risk.

If your order ships via freight:

  • This will be clearly shown at checkout
  • Delivery is appointment-based
  • Curbside delivery to the first dry, accessible area
  • Liftgate service is included
  • Our team will follow up with scheduling details
  • Freight orders still ship promptly and do not sit waiting for extended periods.

Packaging & Box Weights

All Lori products ship flat-packed and boxed for safe, compact transport.
Individual boxes can be heavy. Boxes weigh up to 100 lbs, and we recommend having a partner available to help move them. Mattresses arrive compressed and boxed and weigh 25 to 80 lbs depending on the model.

Delivery Location

Delivery locations vary by building type. Packages are typically left at:

  • Your front door or porch
  • A building’s designated delivery area

For freight deliveries, curbside delivery applies unless otherwise arranged directly with the carrier.

Special Delivery Requests

For FedEx deliveries, once tracking information is provided, delivery changes or special requests can be coordinated directly with the carrier. For freight deliveries, please see Freight Delivery Changes & Fees below.

Freight Delivery Changes & Fees

If your order ships by freight, please contact us first at info@loribeds.com for any delivery change, rather than contacting the carrier, and we will coordinate it with them for you.

Please plan to accept delivery on the first appointment you confirm with the carrier.

Optional services such as inside delivery or room of choice are not included in free shipping.

Carriers allow a short free period after your shipment arrives at your local terminal, then charge storage for each additional day. A redelivery fee also applies if a confirmed appointment is missed.

These charges are your responsibility where the delay is caused by you. This includes requesting a delay or hold, being unavailable to receive the shipment, not responding to the carrier's attempts to contact you, missing a confirmed appointment, or providing contact or address details that were incorrect or incomplete.

You will not be charged for delays or failed deliveries caused by us or by the carrier.

Storage, redelivery and related carrier charges are passed on at actual cost.

When we know about a charge beforehand, we will confirm the amount with you and invoice it, and the arrangement is made once payment is received. If storage has already started before we are notified, we will invoice you for the amount charged to us. Anything you have paid that is not used will be refunded.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at info@loribeds.com or visit the chat widget on our site.

We’ll do our best to accommodate changes before your order ships.

  • Orders cannot be canceled once shipped
  • Delivery fees are non-refundable
  • Refused deliveries or returned shipments may incur return shipping fees in accordance with our return policy

Storage, redelivery and similar freight carrier charges are separate from delivery fees. They are passed on at actual cost, and where you have paid in advance, any amount not used will be refunded to you.

If a freight delivery cannot be completed because you are unable to accept it or we are unable to reach you, we may cancel the order and return the shipment. Any storage charges incurred, and our return fee of $125 per box, which covers return shipping and restocking, will be deducted from your refund. This does not apply where the delay or failed delivery was caused by us or by the carrier.

Questions?

If you have questions about delivery, packaging, or what to expect for your specific order, our team is happy to help. Contact us at info@loribeds.com.

Best Sellers

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      Need help?

      Our FAQs

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      At Lori, we make getting a Murphy bed faster, easier, and better. We keep our beds in-stock, and we ship them quickly, right to your door. We design our Murphy beds to be simple to assemble and safe to use, and we choose only high-quality materials like real wood and powder-coated steel.

      And finally, we stand behind our beds with a Lifetime Warranty and a Customer Experience team available Monday to Friday during business hours. Feel free to compare us to the competition. We’ll be here when you get back.

      Our Murphy beds and other products are usually in-stock and ready to ship within 1-2 business days. FedEx orders typically arrive 3 to 7 business days after they ship. Larger orders that ship by freight typically take 3 to 5 business days to process and 7 to 10 business days in transit, with delivery by appointment. Any pre-order or backordered products will show the expected shipping date before you place your order.

      Most Lori Beds orders ship via FedEx and arrive at your property like any other online delivery. There's no delivery window to book, and no one needs to come into your home. Larger or multi-item orders ship by LTL freight instead, and the carrier will contact you to schedule a drop-off appointment.

      You don’t need a professional to assemble or install a Lori Bed. Each step is clearly shown in our assembly instructions and step-by-step videos. The process takes 6-8 hours (or a full day) for two people, but you don’t need any special skills or tools.